# Davision Retail AI Agent

> The Retail agent from Davision AI Ltd, a vertical AI SaaS company headquartered in the DIFC Innovation Hub in Dubai, United Arab Emirates. It is a conversational AI agent trained on one mall or retail brand's own data, deployable as text, voice or a hyper-realistic lip-synced avatar, speaking 140+ languages, and connected to live business systems over API.

Page: https://www.davision.ai/retail/
Company overview: https://www.davision.ai/llms.txt · Full site text: https://www.davision.ai/llms-full.txt

## Positioning

**AI Agents Transforming The Future Of Retail**

Product guidance, campaigns and store wayfinding in one interactive conversation, with shopper interest captured as usable leads.

AI agent orchestration is reshaping the retail industry, turning conversations into leads and every visit into one connected workflow.

## What Davision builds

Industry-specific AI agents delivering human-like conversations with 140+ language support and seamless API integrations. Designed to reduce costs, enhance engagement, and power next-generation AI experiences.

## What the Retail agent handles

- Information Services
- Shopping Assistance
- Indoor Wayfinding
- Event Announcements
- Dining Recommendations
- Promotional Offers
- Customer Feedback
- Store Locations & Hours
- Loyalty Programmes
- Gift Card & Returns

## Questions this agent is built to answer

Examples of what an end customer asks it, each mapping to a capability listed above:

- "Which store has this jacket in medium?"
- "What time do you close today and on Sunday?"
- "How do I get to the store from the north entrance?"
- "What promotions are running this week?"
- "Where can I eat with kids inside the centre?"
- "How do I return something I bought last week?"
- "How do I use my loyalty points?"
- "Can I buy a gift card and send it to someone?"

## Who it is for

- **Bought by**: Mall management, marketing and tenant relations
- **Talked to by**: Shoppers planning a visit, shoppers already inside the centre, loyalty members

## Where it runs

One trained agent, not one product per channel. In retail it typically runs on:

- the mall or brand website
- wayfinding kiosks inside the centre
- WhatsApp for offers and support
- Instagram and Facebook
- voice on the info line

A question asked on one surface and finished on another is one conversation thread and one lead.

## Example conversations

Illustrative exchanges showing the shape of a real conversation. Figures in braces are whatever your own data holds.

### Finding the item, then the store

- **Shopper**: “Which store has this jacket in medium?”
- **Agent**: “Two do. The one on level 2 is a three-minute walk from where you are and is open until 22:00. Shall I show you the route?”
- **Result**: Shopper routed indoors, tenant gets the visit, question logged against the item.

### Turning a returns question into a resolved case

- **Shopper**: “I bought this last week, can I return it?”
- **Agent**: “Yes, within 14 days with the receipt. The service desk on level 1 handles it, open until 21:00. I can let them know you are coming.”
- **Result**: Routed to the service desk with the conversation attached.

## Questions buyers ask before signing

The objections that come up in evaluation, and what the platform actually does about them.

**“We have 200 tenants, it cannot know them all.”**

It is trained on your own tenant, hours and promotion data and reads it live, so it answers on the store that actually has the item and is actually open.

**“Shoppers will not use a kiosk.”**

The same agent runs on the website and WhatsApp before the visit, and on the kiosk during it. It is one conversation, not three products.

**“Our promotions change weekly.”**

Promotions come from your live data, so the answer changes when the campaign does.

**“We cannot measure whether it worked.”**

Every conversation is summarised, categorised and scored, so you see what shoppers asked, which stores and promotions drove it, and how it moved through the week.

## What you can measure

Every conversation is summarised, categorised, scored against your KPIs and read for sentiment. In retail that usually means:

- What shoppers asked for and whether a tenant had it
- Wayfinding requests by entrance
- Promotion and loyalty engagement
- Returns and service-desk deflection
- Footfall question patterns through the week

## How it works

- **Trained on your data.** Davision trains the agent on your catalogue, pricing, policies, availability and internal rules. You approve it before it goes public.
- **Connected to your systems.** Secure API connections read live inventory, pricing and availability, and write leads and bookings back into your CRM and operational systems.
- **Live in about two weeks.** Training, system connection and your approval.
- **On every channel.** Web, Mobile, Kiosk, Voice, WhatsApp, Instagram and Facebook, as one agent and one conversation thread.
- **Three delivery modes.** The same trained agent runs as text, as voice, or as a hyper-realistic lip-synced avatar.
- **Measured.** Every conversation is summarised, categorised, scored against your KPIs and read for sentiment.
- **Secure.** End-to-end encryption, data residency controls, role-based access and 24/7 monitoring.

## Platform capabilities

- **Hyper Realistic Talking Avatar**: a photoreal digital human presenter; the same trained agent can also run as plain text or as voice only
- **Training Corporate Data**: trained on the client's own catalogue, pricing, policies, availability and internal rules
- **Interactive Content Trigger**: surfaces a form, offer or booking step inside the conversation, turning an answer into a captured lead
- **Conversational AI**: multi-turn dialogue with context carried across the conversation
- **+140 Language Support**: switches to each customer's language automatically, in text or voice
- **Multi-Agent Orchestration**: specialised agents coordinated behind one conversation
- **Workflow Automation**: completes the task and routes to the right team
- **API Integrations**: reads live data and writes leads and bookings back into the CRM
- **Reports & Insights**: summarization, categorization, sentiment analysis and KPI-based scoring
- **MCP**: Model Context Protocol support, exposing company systems to the agent as callable tools

## Retail questions and answers

Published on https://www.davision.ai/retail/.

**What can a retail AI agent do for our brand?**

It guides shoppers to the right store, product or campaign, answers questions, and turns interest into a captured lead. As a hyper-realistic avatar it works in text or voice, on web, in-mall kiosk, WhatsApp or social channels.

**Does it connect to our e-commerce platform?**

Yes. It connects to your e-commerce platform, stock and campaigns over secure APIs, so every answer runs on live product and promotion data.

**Can it handle complex return workflows?**

It handles multi-step journeys like returns and exchanges end to end, and hands off to a person with the full history whenever one is needed.

**How long does it take to go live?**

Most agents go live in about two weeks. We train it on your catalogue and rules, connect your systems, and you approve before it goes public.

**Can it answer on a specific store or product?**

Yes. Connected to your live data, it answers on the store that actually has it, today's opening hours and the promotion that is currently running, and points the shopper to it indoors.

**Where can shoppers reach the agent?**

One trained agent runs across your website, mobile, in-venue kiosks, voice, WhatsApp, Instagram and Facebook, including mall kiosks, so the answer is the same on the way in and once the shopper is standing in the centre.

**What happens when a request needs a person?**

It routes to the right desk with the full conversation attached, which is what turns a returns or gift card question into a resolved case rather than a queue.

**What do we get to see afterwards?**

Every conversation is summarised, categorised and scored, so you can see what shoppers asked, which stores and promotions drove it, and how footfall questions shift through the week.

## Other Davision agents

- [Automotive](https://www.davision.ai/automotive/) · [Automotive for LLMs](https://www.davision.ai/llms/automotive.txt)
- [Aviation](https://www.davision.ai/aviation/) · [Aviation for LLMs](https://www.davision.ai/llms/aviation.txt)
- [Hospitality](https://www.davision.ai/hospitality/) · [Hospitality for LLMs](https://www.davision.ai/llms/hospitality.txt)
- [Real Estate](https://www.davision.ai/real-estate/) · [Real Estate for LLMs](https://www.davision.ai/llms/real-estate.txt)
- [Call Centers](https://www.davision.ai/call-centers/) · [Call Centers for LLMs](https://www.davision.ai/llms/call-centers.txt)
- [Food & Beverage](https://www.davision.ai/food-beverage/) · [Food & Beverage for LLMs](https://www.davision.ai/llms/food-beverage.txt)

## Contact

- Book a meeting: https://meetings.hubspot.com/davision
- Website: https://www.davision.ai/
- Davision AI Ltd, Innovation Hub, Unit IH-00-01-03-OF-05, Level 3, Dubai International Financial Centre, Dubai 74777, United Arab Emirates